Frequently asked questions

How to contact us

Spare parts

Spare parts for you vehicle can exclusively be ordered at your authorised dealer, stating your vehicle identification number. Ordered parts will be delivered to the dealer - where you can have them installed or take them with you. Upon request spare parts also can be delivered to your home against extra charge.

Collection at the factory

For organisational reasons a collection at the factory is not possible.

Purchase from the manufacturer / factory outlet sales

We exclusively cooperate with selected distributor companies. Our competent trading partners will provide best advice for you, and in addition to services or repair and maintenance they also can offer you articles such as awnings. Purchasing from the manufacturer is not possible.

Warranty / complaint management

What should you do if you have a warranty case or a complaint?
Immediately contact your dealer, stating the vehicle identification number, and let him record the information. Your dealer will then immediately contact our team and clarify everything for you.

Instruction manual / technical data / diagrams

Our dealers have all the technical drawings and electric circuit diagrams for our vehicles. Please contact our trading partner, who will be pleased to help you. For safety reasons we unfortunately cannot hand out such diagrams to our customers. For your own safety you should always have modifications at your vehicle performed exclusively by your authorised dealer.

Advertising material ( promotional gifts )

Our dealers have a wide range of advertising materials that include textile articles such as jackets and shirts as well as promotional gifts such as lanyards and balloons - if you are interested, please contact our trading partner, where you can purchase such articles.

Customer service

Monday to Thursday: 09.00 - 15.00 p.m.
Telephone: +49 (0)8583 / 21-999

Factory Jandelsbrunn

Helmut-Knaus-Straße 1
94118 Jandelsbrunn
Telephone: +49(0)8583 / 21-1

Factory Mottgers

Sandweg 1
36391 Sinntal - Mottgers
Telephone: +49(0)6664 / 89-0

Factory Nagyoroszi (HU)

Fő út 112
H-2645 Nagyoroszi
Telephone: +36 35 574-510