Product warning and recall
Liquid gas hobs from DOMETIC | Danger of leaking hob gas pipes and hob gas regulator units | Danger of serious injury!
We place high demands on the safety and quality of our products. We equally attach great importance to open and trusting communication.
Therefore we would like to draw your attention to the fact that we have been informed by our supplier, DOMETIC Germany GmbH, about a potential hazard with liquid gas hobs. According to this information, it cannot currently be ruled out that a leak and an uncontrolled gas leak may occur in liquid gas hobs from the manufacturer DOMETIC. Specifically, the following products of the manufacturer DOMETIC are currently affected:
- 9600027605 / Dometic PI8022 EU / cooktop
- 9600027606 / Dometic PI8022 12V ignition AM / cooktop
- 9600027608 / Dometic PI8023 AM / cooktop
- 9600037309 / Dometic CE99‐ZF AM / cooktop
- 9600037310 / Dometic CE99‐ZF OEM / cooktop
- 9600037313 / Dometic CE99‐DF AM / cooktop
- 9600037315 / Dometic KSK2007R / cooktop
- 9600037317 / Dometic PI9003 / cooktop
- 9600037319 / Dometic MO9722R Piezo / combination
- 9600037320 / Dometic P9722L Piezo / combination
- 9600037321 / Dometic MO9722R AM / combination
- 9600037322 / Dometic MO9722L AM / combination
- 9600037324 / Dometic MO9222R / combination
- 9600037325 / Dometic MO9222L / combination
We must currently assume that all produced by us from autumn 2020 onwards in which we listalled the cookers listed in the overview are affected by the problem. This applies to all models and series.
With these hobs there is a risk that the gas escaping in an uncontrolled way could ignite. This could also lead to flames in the area of the gas regulator units. Furthermore, it cannot be ruled out that the air‐gas mixture will explode in the worst case. This could cause serious injuries to you and any third parties!
So far, we have no knowledge of any incident resulting in an injury.
Supplementary information is available on the DOMETIC Germany GmbH website: https://www.dometic.com/en-gb/outdoor/uk/lp/product-warning-and-recall.
Please be sure to observe the following warnings:
- Visit your nearest authorised dealer immediately to have your LPG hob (including piping and gas regulator units) checked!
- Please do not use the hob from now on, close the shut‐off valve for the hob and keep it closed!
Failure to comply with these safety instructions could endanger your own safety and the safety of third parties!
Instructions on how to close the shut‐off valve can be found here:
We are currently in consultation with Dometic about the necessary inspection of the vehicles and the possibly required repair measures. You will receive further information on the safety campaign and its implementation here shortly.
We apologise for the inconvenience and thank you for your understanding.
Frequently asked questions
Spare parts for you vehicle can exclusively be ordered at your authorised dealer, stating your vehicle identification number. Ordered parts will be delivered to the dealer - where you can have them installed or take them with you. Upon request spare parts also can be delivered to your home against extra charge.
Collection at the factory
For organisational reasons a collection at the factory is not possible.
Purchase from the manufacturer / factory outlet sales
We exclusively cooperate with selected distributor companies. Our competent trading partners will provide best advice for you, and in addition to services or repair and maintenance they also can offer you articles such as awnings. Purchasing from the manufacturer is not possible.
Warranty / complaint management
What should you do if you have a warranty case or a complaint?
Immediately contact your dealer, stating the vehicle identification number, and let him record the information. Your dealer will then immediately contact our team and clarify everything for you.
Instruction manual / technical data / diagrams
Our dealers have all the technical drawings and electric circuit diagrams for our vehicles. Please contact our trading partner, who will be pleased to help you. For safety reasons we unfortunately cannot hand out such diagrams to our customers. For your own safety you should always have modifications at your vehicle performed exclusively by your authorised dealer.
Advertising material ( promotional gifts )
Our dealers have a wide range of advertising materials that include textile articles such as jackets and shirts as well as promotional gifts such as lanyards and balloons - if you are interested, please contact our trading partner, where you can purchase such articles.
How to contact us
Monday to Thursday: 09.00 - 15.00 p.m.
Telephone: +49 (0)8583 / 21-999
Telephone: +49(0)8583 / 21-1
36391 Sinntal - Mottgers
Telephone: +49(0)6664 / 89-0
Factory Nagyoroszi (HU)
Fő út 112
Telephone: +36 35 574-510